Optiman Answered picks up when you cannot — evenings, weekends, and the fourteen seconds you were under a sink. We set the whole thing up and run it for you. You get the message, the number, and the entire call written down.
Almost nobody starts by handing over their phone, and we do not ask anyone to. People start with the hours nobody was ever going to answer anyway: after six, weekends, bank holidays and the middle of lunch. That is the easiest version of this decision, because nothing you currently do changes and nobody's job is affected. The only difference is that the calls which used to reach voicemail now get answered, and you find out they happened. Most people widen the hours afterwards, once they have read a few transcripts. That is their call, not ours, and it is one switch either way.
We buy it, wire it and test it. It is answering the same day.
We read your website and turn it into what the receptionist knows: your services, your area, your hours, your prices, your policies. You check it. You do not write it.
A name you choose, a voice you pick, and the tone you would use yourself. It says it is an AI, up front, on every call — which is exactly why people relax and talk to it.
The name, a number read back to confirm it, and what they actually want. Set once, then measured on real calls rather than assumed.
Text, WhatsApp or email the moment the call ends, with the summary — not a callback slip and not a voicemail to sit through.
Before we tell you it is live, we ring the line and listen to the whole call. Then you do the same, and you decide.
There is no API for a UK phone line. Anybody who tells you they can connect to your phone system remotely is describing a VoIP portal, not a phone line. So there are three ways in, and we tell you which one applies to you before you pay anything.
Two minutes, dialled by you, with us on the line while you do it. It sets your existing number to divert when you are engaged, when nobody answers, or always. The same four codes undo it.
About fifteen minutes, and we do it. You create us a login and we set the diverts ourselves. If your phones are already internet-based, this is the easy one.
Nothing on your phone system at all. We give you a number for your website, your van and your ads. It rings us, we answer, you get the message. Best if you are starting a campaign — or if you do not have a business number yet.
Put your own numbers in. We have not guessed anything.
This is arithmetic on your numbers, not a claim about your business and not an industry statistic we would rather you did not check. Change them and see for yourself.
It does not replace a receptionist and we will not sell it as one. It catches what would otherwise have been a voicemail nobody listens to. "Can I speak to a person?" always works — either a real transfer to you, or a message and a promise of a callback. It never loops back to the AI. Every rival gets this wrong and every customer notices. And it stops the moment you want it to. On route A, four codes. On route B, we undo it. On route C, you stop giving the number out. There is no contract that has to run out first.
We buy and wire the number, read your website into what the receptionist knows, give it a name and a voice, set what every call must come away with, wire up how you hear about it, and ring it ourselves before we say it is live. You check it. You do not build it.
No. You keep your own number and divert it — always, when you are engaged, or only when nobody answers. That is four short codes dialled from your own phone, and the same four undo it. Or you publish a number of ours on new material and change nothing at all.
Yes. You choose the hours for each day of the week and you can take the phone back at any moment. Most people start with out-of-hours cover only.
It always works — either a real transfer to you, or a message and a promise of a callback. It never loops back round to the AI.
Yes, up front, on every call. That is not a compliance box; it is why people relax and talk to it.
Usually the same day. The only step that may need you is the divert on your own line, which takes about two minutes with us on the phone while you dial it.
Tell us what your business does and roughly when the calls go unanswered. We will come back to you personally — and you will hear the thing answer before you decide anything.